Privacy Notice

Last updated: 19th July 2021

The Haven Dog Centre (“us”, “we”, or “our”) operates The Haven Dog Centre website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://www.thehavendogcentre.co.uk/wpautoterms/terms-and-conditions/

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

 

 

Additional Information When Attending Dog Training Classes or In-Person Appointments

What information will be collected?

The Haven Dog Centre LTD will be collecting the following information from you:-

Name, Address including Postcode Email address Telephone Number Pet Name and Date of Birth, relevant case history. Photos and videos of dog with permission

How is it collected?

Information is provided to The Haven Dog Centre LTD via completion of our Client form, and for behaviour cases, a veterinary referral form for the initial consultation required for all clients. Via email, phone, Messenger, Facebook, Paypal, and our website.

Why is it being collected?

This information is needed in order to provide you with dog training or behavioural services and will be used in order to administer your account and to provide the products and services you have requested from us. Information will only be used for marketing if you have expressly consented for us to do so. Please refer to our terms and conditions on your client form. We also use this information to amend or discuss appointments with you, issue invoices, update social media sites and websites with photos and videos, and for internal record keeping.

Who will it be shared with?

Your information will never knowingly be passed onto other third parties unless referred to a behaviourist, Veterinary Surgeon, Veterinary Physiotherapist, Canine Nutritionist, or other relevant canine therapists which will help your dog’s training or behaviour. Also for the purpose of the administration of your account and will be limited to Paypal/Paypal Here, and when required to do so by the law and by HM Revenue & Customs, DBParish Accountants for accounts and tax purposes.

What will we do with your information?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Information that you have consented to use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. All hard copies are kept securely whilst using our services. Any electronic information is held securely on a password-protected computer and stored in the cloud or on a password-protected mobile phone.